We’re excited to announce two new features in Quallie designed to enhance personalization and improve communication, especially for our users who work with languages that utilize grammatical cases for direct address.
Moderators working with languages that employ the vocative case (such as Czech, Polish, Greek, Ukrainian, Serbian, and Croatian) have faced limitations in creating truly personalized email greetings. Simply using a respondent’s nominative name can sound grammatically awkward or less natural in direct address.
We’ve listened to your feedback. Quallie now supports the inclusion of appropriate greeting forms in your emails for these languages. Alongside the respondent’s name, you can now utilize a dedicated “Greeting name” field.
To simplify this process, Quallie will intelligently populate this “Greeting name” field automatically when you create or import a respondent.
The “Greeting name” field can offer even more benefits for moderators. Consider situations where you might have multiple respondents with the same first name. For better identification, moderators often append the first initial of the last name (e.g., “Michael W.”, “Michael J.”). However, when addressing these individuals directly in email greetings or discussion replies, using the full “Michael W.” can feel impersonal or clunky. This is where the greeting name field helps. By entering just “Michael” as the greeting name for both, you can create a more natural and friendly direct address.
How to Use Greeting Names in Emails
When composing your bulk emails, simply insert the tag {greeting_name} into your text where you want the personalized greeting to appear. Upon sending, the system will replace this tag with the pre-filled greeting name for each recipient.
The {greeting_name} tag can also be manually populated for respondents in other languages where a specific greeting form or preferred short name is desired.
Given that an AI assists with the initial generation for some languages, we recommend a quick review of the generated greeting names, especially when sending to large lists or by hovering over a respondent’s profile, to ensure accuracy and the desired tone.
Extended Personalization: Greeting Names in Comments
We’ve also extended the availability of the greeting name feature to the comment sections.
Now, when you’re engaging with respondents through comments, the system can automatically insert the appropriate greeting name. When you use the {greeting_name} tag in your comment, it will be replaced with the greeting name of the respondent you are addressing.
For example, if you’re replying to a comment from Veronika M. with “Veroniko” entered as her greeting name and insert “{greeting_name}, thank you for your answer”, the posted comment will read: “Veroniko, thank you for your answer”. (Because Veroniko is a correct form in Czech language for addressing or greeting).
This feature offers a significant advantage in streamlining your moderation efforts. You can create adaptable comment templates using the {greeting_name} tag and easily apply them across various respondents, reducing the need for manual name entry and ensuring a more personal touch in your interactions.
If you have any questions or would like to explore how these features can benefit your specific workflows, please don’t hesitate to contact us!